When using the ‘Pay Online‘ link in your invoice email, there’s an unfortunate bug in the system that redirects you to the credit card screen when attempting to add your ACH info.
Here’s how to easily get around that error with just one additional step.
On the payment page, click your company name at the top of the screen.
This takes you to your Account home screen. Click Manage.
Choose Add ACH Profile.
Add your banking information. Nickname is simply a helpful reference for you.
Now that the ACH profile is stored, you can pay invoices instantly from the Account Home page or Pay Online link.
Once there, you should see a stored payment drop-down.